Pine Ranch Products,L.L.C
PO. Box 281
Santa Clara,Utah 84765
435-656-0229 or 435-817-1783
Email Us At:
suntanks@infowest.com
Hosting by Aabaco Web Hosting
Pine Ranch Products,L.L.C.
We are committed to the future in livestock care

                                             Online Privacy Policy

Pine Ranch Products, L.L.C., (PRP), is Committed to keeping any and all Persona; information collected of those individuals that visit our
website and make use of our online facilities and service accurate, Please rest assured that this site shall only collect personal information
that you knowingly and willing provide through email's, and web surfing. We will not sell, buy or otherwise give out any personal information
unless, Pine Ranch Products, L.L.C. has approval from any one customer.  
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent       
as a means to better understand the way in which other websites garner, Make sure of and share information collected.
When you visit our web  site, we automatically collect your Internet service provider's address, the web page that you came from and your
activity while on our site.
When you make a purchase or request a catalog, we collect the information that you provide such as your name, address, phone number,
email, order details and payment information.  When you register on our site, we collect all of the information that you volunteer, such as your
name, address, phone number, email, and your interests.
The information that you provide allows us to serve you better by providing you with a convenient, personalized shopping experience. We use
your information to process your order and  update you on order status of your order.
Pine Ranch Products, L.L.C. does not solicit information from anyone under the age of fourteen, i.e., a "child." Any information that we receive
from a user that is identified as a child will be deleted and not used for any purpose.
If you, the customer is purchasing a unit for someone else as a gift please let us know so that we don’t use their personal information unless
other noted to do so.
If purchasing a product with someone else’s name, address phone and/or credit information, we will not process the order until such signed
documents stating they give you authorization to use that their information.  
If you have any questions or concerns about  our  policies or  to have your name and  information  removed  from  any of Pine Ranch Products,
L.L.C. Lists or databases, please contact us anytime at:
Pine Ranch Products, L.L.C.
PO. Box 281
Santa Clara, Utah 84765
435-656-0229

                                                      Refund Policy

It is Pine Ranch Products,  L.L.C.  Mission to ensure that your shopping experience is simple and enjoyable.
If you are not completely satisfied with an item please call our Technical support agent and go through the proper channels of trying to help
you understand how your BT Suntank works.  
Our return Policy is as follows:
*Any or/and all replacement parts are part of our warranty program. We will gladly replace any defective parts at our costs, All returns must be
authorized through tech support after any replacement parts shipped and installed.
* The item must be in its original condition and include all parts, accessories and packaging etc. Call us at 435-656-0229 to obtain a Return
Authorization Number (RA#) and shipping instructions. Write your RA# visibly on the outside of the shipping package and on the packing slip.
If there is no RA# on the shipping tag or invoice, we will not accept the return. Also Return shipping costs are non-refundable, unless the item
is being returned as a result of our error (defective), for your protection, we encourage you to send your return prepaid via UPS or FedEx. We
do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages
that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited minus the shipping costs, once your return is back at our facility, and is
inspected to make sure that the unit is re-saleable.  If the unit comes back Damaged by livestock your will be billed or your credit card will be
minus the rework charges to have the unit fixed so that it can be sold again. If you paid by check, your account will be credited. If using a
prepaid gift card such as Visa, Master card, Discover, please retain to ensure proper credit.
*Please Note: if you purchase any of the units and it is transit to your location and you wish to cancel and/or refuse the shipment for any
reason, customer pays all shipping charges to them and back to us, plus there will be a 10% restocking fee, and a $50.00 reroute fee.         
All Shipping costs are non-refundable. Plus, all credit cards will be charged a transaction fee for all refunds.  Minimum of 3%.
* Items may be subject to a 10% handling and restocking fee. Due to safety standards.
Instructions and prints for BT Suntanks